To provide quality service, a nurturing atmosphere for employees, contribute to the community, and enrich family life through a variety of products that help people enjoy great times right at home!

Viscount's philosophy on customer relations is that it continues for years after a purchase is made and extends beyond our stores and products into the community. We are able to offer consistency year in and year out by partnering with manufacturers (such as Emerald Spa Corporation, Swimline, Esther Williams Swim Pools, Nordic Spas, and Imperial Billiards) that share our consumer and quality-oriented philosophy.

Customer service at Viscount begins with an internal philosophy that is an intergral part of all facets of our operation - including workmanship, product quality, store design, advertising, sales, delivery, and consumer education. The end results are repeat and referral business and the ultimate in customer satisfaction.

In Michigan Viscount has locations in Canton Twp, Livonia, Flat Rock, Shelby Twp, Clinton Twp, Imlay City, and Waterford. Our buying power allowed us to purchase more quality and name brand product at a fair price for our customers. We also have a 40,000 square foot warehouse distribution and service center. The warehouse is key to delivery "on time, every time". Because of our system of racking and binning we are able to utilize actual square footage of 60,000. This allows both our stores and stock to offer, carry, and sell a larger variety of items yet still provide accessible inventory and excellent delivery to all of our 7 locations and their respective customers.

Viscount strives to continuously improve. Our sales staff is regularly taken on tours to different manufacturers to learn about new products, discuss how they work, and learn what personal benefits are associated with each product. This hands-on training allows us to see, feel, and experience a product being made, which enhances our presentation abilities and enables the salesperson to better educate the customer.

Viscount believes in having the customer try a product before they buy it. Our stores have spas that are literally up and running so that prior to purchase a customer can actually experience one of our wet demos. Our stores are designed to show all of our products from pool tables to pools in a way the customer can actually see, feel, and have fun with before they begin their experience of enjoying great times right at home!